Difference between revisions of "Membership ending procedure"

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(Created page with "When someone stops being a member, for some reason * they want to stop * their membership is terminated for some reason we need to go through some steps to end their membershi...")
 
(Tasks for the board)
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* their membership is terminated for some reason
 
* their membership is terminated for some reason
 
we need to go through some steps to end their membership.
 
we need to go through some steps to end their membership.
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=Tasks for the member=
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* please send an email to board@techinc.nl, stating:
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** do you want to pay the rest of their membership // what they still own (till now)
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** do you have the key? fob? members box? personal things in the space?
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** do you want money back for the fob?
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** why are you stopping?
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* return the key & the fob, take personal things from the space & from the member box.
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=Tasks for the board=
 
=Tasks for the board=

Revision as of 20:28, 8 November 2013

When someone stops being a member, for some reason

  • they want to stop
  • their membership is terminated for some reason

we need to go through some steps to end their membership.

Tasks for the member

  • please send an email to board@techinc.nl, stating:
    • do you want to pay the rest of their membership // what they still own (till now)
    • do you have the key? fob? members box? personal things in the space?
    • do you want money back for the fob?
    • why are you stopping?
  • return the key & the fob, take personal things from the space & from the member box.


Tasks for the board

  • send email to the member, asking them if they want to fill in the form / answer questions
    • do they want to pay the rest of their membership // what they still own (till now)
    • do they have the key? fob? members box? personal things in the space?
    • do they want their money back for the fob?
    • why are they stopping?
  • after they have answered, edit the "member administration" DB to mark them inactive, with the date ; delete their passport copy or distroy paper version
  • inform marijke that the fob will be given to another member
  • make an appointment to take the fob back, and the key
  • make an appointment for them to pick up their private things &
  • rename the "member box" and make it available again